Care Coordination Services

Four care coordination agencies within Erie County are providing services to families who are involved in the High Fidelity Wraparound Process. These agencies have experience working with children and families experiencing behavioral health challenges.

Each agency works with referred families to identify their strengths & needs, and develop & implement aplan to address those needs.

Child & Family Services
Family Help Center
Gateway-Longview, Inc.
New Directions Youth & Family Services

When a family needs a special support or service, the care coordination agency will find it in the community among the numerous contracted vendors.

To learn more about the referral process for High Fidelity Wraparound please visit the website for Children’s SPOA (Single Point of Access)

Vendor Services

Community Connections of New York has been tasked to manage the Vendor Network for High Fidelity Wraparound and facilitate important program improvement efforts for all participating agencies.

For information about our HFW vendor agencies, please visit our new portal below.

Centralized Training Calendar

HFW Forms

A list of up to date forms for Care Coordinators and Vendors in the Children’s System of Care


Finding, sharing, and maintaining community resources is time-consuming. Use Arounja to find and share resources in your community.