Turn “Good Enough” Into Even Better

Quality Improvement

Compliance is the floor, but there’s no ceiling to the good that your organization can accomplish.

Our performance enhancement team helps enable and enhance your organization’s capabilities by leveraging proven methodologies, deep expertise, and even deeper empathy for your work.

Our collaborative approach begins with understanding your needs to develop innovative, practical solutions that help you achieve your objectives. Hands-on training, coaching, and resources ensure that you can sustain these system-level changes into the future.

Common Challenges Related to Quality Improvement

“Our program goals are stale.”
“Our programs don’t align with community needs and lived experience.”
“We know we can do better—but we aren’t sure how.”

CCNY Quality Improvement at a Glance

High-Impact Methodologies

Our team is certified in evidence-based quality improvement methodologies, including Plan-Do-Study-Act (PDSA), Results-Based Accountability (RBA), Six Sigma, and Wraparound.

Logic Models

We’ll help you develop and implement a framework for your training to meet compliance requirements and secure funding, including grants and other resources.

Real-World Experience

The QI team holds advanced degrees and possesses years of experience in various fields, including social work, law, and more, offering subject matter expertise and a deep understanding of your perspective.

True Partnership

We’re not here to audit. We’re here to listen so we can identify what’s holding your organization back and implement the changes to help you overcome it.

Solutions Don’t Come From Silos.

Our cross-functional team of subject matter experts works as effectively with each other as they do within their areas. See how the entire CCNY team can come together to help you address your challenges.